[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”GENERAL FAQ’S” woodmart_css_id=”5bebcdc504e8b” title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Where are you located?” tab_id=”1542230032980-6f85d2ec-eecc”][vc_column_text text_larger=”no”]We have 3 stores:

Main Store – Along the main street in down town Avarua

Air Port – At the Rarotonga  International Airport ( accessible through departure only)

Factory & office – Vakatini Road, Avarua[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your bank account details?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]Available upon request[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I pay if I am overseas? Is it safe?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]Yes, our online payment options are safe. We use the ANZ egate payment system so you go through a secure payment system, also we have been using this system for several years now.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are my payment options?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]When purchasing online use our credit card option for safe and easy payments.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you send overseas?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]We certainly do.  Postage options are on our website however for bigger items such 21st keys, these will be quoted for you.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][woodmart_title align=”left” title=”Woodcarving/Engraving/trophies” woodmart_css_id=”5bec945772f5b” title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Do you send overseas and what are the customs requirements?” tab_id=”1542230049448-dffb85c8-9159″][vc_column_text text_larger=”no”]Yes we can send overseas.  Due to different weight,  keys and plaques will get weighed and quoted by the post office and the quote passed on to you, to be included in the final payment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What wood do you use?” tab_id=”1542230049639-3c7c7b36-ff90″][vc_column_text text_larger=”no”]We use a varity of treat wood.  They are:[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much for 21st keys? Do you have a catalogue?” tab_id=”1542230049761-3ab2b571-c5fa”][vc_column_text text_larger=”no”]21st key  vary in price depending on the size and design.  Please contact us on email to request our latest 21st key catalogue.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you do bespoke items?” tab_id=”1542230049908-1fb1cb01-befe”][vc_column_text text_larger=”no”]Yes we do.  Please contact us on[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much for plaques?” tab_id=”1542230050060-84188d10-1d79″][vc_column_text text_larger=”no”]Plaques start from $150 for an A4 size.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much time do you need to carve a 21st key or plaque?” tab_id=”1542231778921-6382ab8f-b94e”][vc_column_text text_larger=”no”]Once design has been confirmed and 50% deposit made, please allow one week to complete order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can my family member collect it when it is ready?” tab_id=”1542231818617-48386d4f-4dc1″][vc_column_text text_larger=”no”]Yes of course – as long as full payment has been received.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much time do you need to carve a 21st key or plaque?” tab_id=”1542231817371-225dada6-171c”][vc_column_text text_larger=”no”]Once design has been confirmed and 50% deposit made, please allow one week to complete order.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”FLORIST FAQs” woodmart_css_id=”5bebcdd7970a4″ title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How far in advance do I have to order my wedding flowers?” tab_id=”1″][vc_column_text text_larger=”no”]It is best to contact us as soon as possible to find out what flowers will be in season and if you are requiring imported flowers  for your special day.  We recommend a 50% deposit  with our florist to secure your order.  1 month to be on the safe side.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you do delivery?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Yes we do.  $5 charge for town deliveries and $10 for out of town.  Please contact us for Sunday delivery options.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I know when my flowers have been delivered?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text]A faucibus leo auctor scelerisque sit torquent non ligula maecenas a suspendisse fermentum habitant aliquet consectetur mi ad nisl himenaeos elementum lobortis ornare ac adipiscing leo condimentum consectetur nibh laoreet.

Dictum a elit ridiculus odio montes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you send to the outer islands?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]With advance notice – Yes we can.  This is a $30 delivery fee.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What flowers are available this month?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]Please contact our florist for more information on what flowers are available each month.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Wedding flowers – when will they be delivered/ready?” tab_id=”1542181405259-496519d9-d9be”][vc_column_text text_larger=”no”]We do two delivery sessions each day so that you are getting fresh flowers everytime. First one being at 11.30am, second delivery time is at 2pm.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I pay?” tab_id=”1542217768047-830033c4-67e0″][vc_column_text text_larger=”no”]On line by credit card,  in store with our florist or contact us if you would like to deposit money into our account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you require a deposit?” tab_id=”1542218147271-0f3cd399-3019″][vc_column_text text_larger=”no”]This is highly recommended to secure your order and that selected flowers are put aside for your special order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do we do wedding set ups?” tab_id=”1542218149744-552440e0-08d4″][vc_column_text text_larger=”no”]If you are hiring our wedding archway, set up is included in hire.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have packages? (wedding, birthday , mother’s day )” tab_id=”1542218151975-a0fe7268-57d2″][vc_column_text text_larger=”no”]Yes we do. We have a range of items that we can add to your order to make it a package.  Ie wine, chocolates, balloons and teddy bears.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][woodmart_title align=”left” title=”SHOP/JEWELLERY” woodmart_css_id=”5bed214a6b427″ title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How do I know if my pearls are genuine?” tab_id=”1542232323173-09499da3-6b0b”][vc_column_text text_larger=”no”]We sell genuine black pearls and we are also accredit to the  Cook Island Pearl Authority.  Please note that we also sell fresh water pearls.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your opening hours?” tab_id=”1542232323430-cafd29e5-231b”][vc_column_text text_larger=”no”]Our main store is open from 8.30am to 4pm daily and 9am to 1pm on Saturdays.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are those wooden products made here?” tab_id=”1542232323636-56a1d20b-fd24″][vc_column_text text_larger=”no”]Most of our products are made in the Cook islands by our local carvers however we also carry a range of goods from the South Pacific Region.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]